Refund Policy

Last updated: . This Refund Policy explains how Chomrinnkhelxor handles refunds and returns. It applies to purchases made through our website.

Contact

Chomrinnkhelxor, 3B Gorge Road, Queenstown 9300, New Zealand. For refund requests or questions: info@chomrinnkhelxor.world, contact@chomrinnkhelxor.world, support@chomrinnkhelxor.world, help@chomrinnkhelxor.world.

Eligibility

You may be entitled to a refund or return in accordance with applicable consumer law (e.g. Consumer Guarantees Act in New Zealand, or equivalent in your jurisdiction). We also consider refund requests where the product is faulty, not as described, or where we have made an error (e.g. wrong item sent).

How to request a refund

Contact us by email using one of the addresses above. Include your order reference, the reason for your request and, if applicable, evidence (e.g. photos of a defective product). We will respond within a reasonable time and will tell you whether we can offer a refund or replacement and the next steps (e.g. returning the product).

Conditions

Refunds may be subject to conditions such as: the product being returned unopened or in resalable condition where we have requested return; the request being made within a stated time limit; and compliance with any return instructions we provide. If the product has been opened or used, we may still consider a partial refund or replacement depending on the circumstances and applicable law.

Processing

If a refund is approved, we will process it using the same payment method used for the purchase, unless otherwise agreed. Refunds may take several business days to appear depending on your bank or payment provider. We will not charge a restocking fee unless we have clearly stated otherwise and it is permitted by law.

Your rights

This policy does not affect your statutory rights. In New Zealand, the Consumer Guarantees Act may give you rights to a remedy (repair, replacement or refund) when goods are faulty or do not match their description. Similar laws may apply in other countries. We will comply with applicable consumer legislation.

Changes

We may update this Refund Policy. The current version is on this page with the last update date. Changes do not affect claims relating to orders placed before the change.